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Error Message

21919137:  Buyers love large photos that clearly show the item, so please upload high-resolution photos that are at least 500 pixels on the longest side

21919136:  Add at least 1 photo. More photos are better! Show off your item from every angle and zoom in on details.

Cause of Error

The images that have been uploaded/selected for the eBay listing are below eBay's minimum quality specification, or a Primary Image has not been selected for the listing before submitting it

Solution

Check the image properties for the images you have uploaded into your products.  If they are less than 500 pixels on the longest side, then they are too small.  You will need to remove the original products, re-scale the images to be bigger than 500 pixels on the longest side, then re-import the products into ChannelGrabber again.  Please ensure you have specified the Primary Image in the listing in ChannelGrabber then try and re-submit the listing to eBay.
 

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Error Message

240:  The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.

Cause of Error

The eBay account or eBay listing has a problem which violates an eBay policy. This must be addressed before the listing can be listed.

Solution

Look out for an error message on this listing starting with "0:". This tells you precisely what policy you are violating and what you need to correct. If you cannot find this, please submit the listing again and it should come up.
 

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Error Message

21919303:  The item specific Brand is missing. Add Brand to this listing, enter a valid value, and then try again.

Cause of Error

A Brand has not been entered for your item.  Many categories on eBay now require this to be completed before a listing can be successfully submitted.

Solution

Look for the Item Specifics section.  There should be a field labelled Brand, so simply enter the Brand in this field then re-submit the listing.  If you do not have a Brand for the item, then please use "Unbranded".
 

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Error Message

21919303:  The item specific MPN is missing. Add MPN to this listing, enter a valid value, and then try again.

21919303:  The item specific Manufacturer Part Number is missing. Add Manufacturer Part Number to this listing, enter a valid value, and then try again.

Cause of Error

An MPN or Manufacturer Part Number has not been entered for your item.  Many categories on eBay now require this to be completed before a listing can be successfully submitted.

Solution

Look for the Item Specifics section.  There should be a field labelled MPN or Manufacturer Part Number, so simply enter your MPN in this field then re-submit the listing.  If you do not have a genuine MPN for the item, then you could use the SKU or enter "Does not apply".
 

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Error Message

21919301:  EAN is missing a value. Enter a value and try again.

21919301:  UPC is missing a value. Enter a value and try again.

Cause of Error

An EAN or UPC (barcode) has not been entered for your item.  Most categories on eBay now require this to be completed before a listing can be successfully submitted.

Solution

If you have a barcode, enter it in the Barcode field.  If you have variations on your item, then add a unique barcode per variation.  If you do not have any barcodes, you could enter "Does not apply" or you can find out more about purchasing your own barcodes in our guide on Obtaining Barcodes (GTINs) for Listing New Products.

 

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Error Message

70:  Listing titles are limited to 80 characters

Cause of Error

An eBay title has been entered that is greater than 80 characters (including spaces)

Solution

Please amend the eBay title so that it is 80 characters or fewer, including spaces

 

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Error Message

73:  Please enter a valid price for your item (e.g. GBP 0.99)

Cause of Error

A Buy It Now price has not been entered for the listing, or an incorrect format has been used

Solution

Check the Price field on the main Information tab within the eBay listing profile, and the Price field on the Variations tab if your item has variations, and ensure that you have entered the price in a decimal format, using a full stop and not a comma, eg. 9.99 is correct but 9,99 is incorrect.  You will not need to enter a currency symbol, as the decimal amount that you enter will automatically go through to eBay in the local currency for the eBay Site/Nationality that you have selected (for example, 9.99 to eBay UK would be in GBP, 9.99 for eBay Germany would be in Euros etc.)

 

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Error Message

732:  Please provide valid PayPal email address for PayPal payments

21919158: The email address you entered isn't linked to a PayPal account. If you don't have a PayPal account, you'll need to set one up with this address so that buyers can pay you. (You can set up your account after your item sells).

Cause of Error

A valid PayPal email address has not been entered in your ChannelGrabber eBay settings

Solution

Within ChannelGrabber, please manage your eBay Settings to enter or correct the PayPal email information and save it, then return to the Products page and re-submit the listing.  If you have not yet set up a PayPal account, you will need to do this and connect it to your eBay account first, then add it to ChannelGrabber, or alternatively, you can select alternative payment options for your buyers to use instead of PayPal in your eBay settings in ChannelGrabber and then apply those to the listing instead.

 

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We hope this guide is useful, but if you can't find your error listed here or you need further assistance, please feel free to contact the Support Team.

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