Frequently Asked Questions

Advice and answers to questions we get asked regularly

Dave Freel avatar Clare Cormican avatar Mike Morgan avatar +1
17 articles in this collection
Written by Dave Freel, Clare Cormican, Mike Morgan and 1 other

What support is available?

Learn how to contact our support team if you have a question or issue that is not covered by our User Guides
Dave Freel avatar
Written by Dave Freel
Updated over a week ago

Can I see a demonstration?

How to book a demo of our system
Dave Freel avatar
Written by Dave Freel
Updated over a week ago

How do I verify my email address?

Learn how to authorise ChannelGrabber to email invoices to your customers using your own email address
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

What happens if I update an SKU when the listing is already in ChannelGrabber?

A quick guide on what to do when you want to update the SKU on your listings but you've already imported it into ChannelGrabber
Dave Freel avatar
Written by Dave Freel
Updated over a week ago

I have a webstore or courier that is not currently supported, how can I connect it to ChannelGrabber?

Information about ChannelGrabber's API
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

Can I view all my variation SKUs at once?

Learn how to expand all variations with one click so that you can see every single SKU and stock level on the Products page
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

How can I avoid losing leading zeros in my SKUs when I export and import data via CSV?

Find out how to protect zeros at the beginning of your SKUs and Barcodes when working with CSV files
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

What happens if I have a ChannelGrabber Classic account and connect my marketplaces to this system?

Things to consider if you're thinking of migrating from our Classic system to this new version (or vice versa)
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

My address has changed, how do I update my sales invoice(s)?

Learn how to update your company settings and your invoice will update automatically
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

I received an email from Amazon that said "An MWS Developer's Access is About to Expire", what should I do?

Learn how to keep ChannelGrabber authorised and connected to your Amazon account
Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

Where do I put in my Royal Mail PPI License number?

Dave Freel avatar
Written by Dave Freel
Updated over a week ago

Wrong VAT on Shopify orders

Shopify orders on ChannelGrabber are coming in with the wrong VAT. Here's how to resolve this.
Michael Leung avatar
Written by Michael Leung
Updated over a week ago

Why is my page greyed out / why can't I click any action buttons?

Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

I can't login / How do I clear my browser cache?

Clare Cormican avatar
Written by Clare Cormican
Updated over a week ago

I got an email about an inactive ChannelGrabber account. What do I need to do?

Dave Freel avatar
Written by Dave Freel
Updated over a week ago

GDPR Compliance

Dave Freel avatar
Written by Dave Freel
Updated over a week ago

Cloud Commerce Pro & ChannelGrabber Merger

Learn more about ChannelGrabber's merger with our new sister company, Cloud Commerce Pro, on 5th December 2019, and what it means for you
Mike Morgan avatar
Written by Mike Morgan
Updated this week